Booking Terms and Cancellation Policy
Bookings will be provisionally held for 7 days, pending receipt of the non refundable booking deposit of £100.
Bookings will only be confirmed on receipt of the booking deposit. Payment of the booking deposit will deem full acceptance of the terms and conditions stated.
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Once the booking is confirmed, the balance payment will be due 4 weeks prior to the booked arrival date. Failure to pay to balance payment on time will be taken as customer cancellation of the booking and no refund of the deposit will be offered.
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For all bookings made less than 4 weeks in advance, full payment will be required at the time of booking.
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All payments to be made in GBP, via bank transfer or personal cheque, prior to the due date. International transfers may be subject to an additional processing fee.
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When booking, guests need to provide their full postal address and contact details, and any further information requested regarding names and ages of all members of the group.
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All personal data held will be protected in line with GDPR and will only be used for communication regarding the specific booking. Click here to view our privacy policy.
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Cancellation for any reason may be made up to 4 weeks prior to the booked arrival date for a full refund of any balance payments made.
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Cancellations made less than 4 weeks prior to the arrival date will not be eligible for any refund, but we will endeavour to accommodate a transfer of dates subject to availability and any increase in price.
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We advise that guests take out their own travel insurance cover for late cancellation.
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Bookings must not exceed the maximum occupancy for each property: 4 adults and 1 infant.
Bedlinen and towels provided will be sufficient for the stated maximum number of guests. Guests are requested to provide their own towels for swimming and/or beach use.
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The properties are located in residential areas and guests are requested to be considerate of neighbours in relation to noise levels and parking. Parties are not permitted.
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Long term stays will be subject to an additional security deposit, but we reserve the right to make a charge for repair or replacement on any booking where the cottage or items within it, are found to be missing, deliberately damaged or left in a poor state of repair after departure.
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Guests are expected to leave the cottage neat and tidy, and in the same condition as when they arrived. We request that any wear and tear/ accidental breakages or damage are notified to the owner promptly so timely repair can be arranged.
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Smoking and vaping are not permitted anywhere inside either property and there must be no evidence of smoking left outside in the grounds.
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Decorative candles, tealights and indoor fireworks are not permitted in either property.
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Bicycles and pushchairs must not be brought inside the properties as they are an obstruction hazard in the event of a fire.
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E-Bikes and E-Scooters are not permitted anywhere on the premises and charging of these items is strictly prohibited.
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Request to use the EV charge point must be made at the time of booking and may incur a surcharge. The property must not be left unoccupied when the charge point is in use.
Charging of an EV using a 3 pin 'granny charger' is strictly prohibited at all times.
No pets other than assistance animals are permitted inside at either property. Notification of required assistance animals must be made at the time of booking and house rules regarding these must be agreed to before the booking is confirmed.
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An additional cleaning charge may be levied if extended cleaning is required after check out or to remove evidence of smoking or pets in the property or grounds.
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Check in time is after 4pm on the arrival day and check out is by 10am on the day of departure, unless alternative arrangements have been previously agreed.
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Check in and check out are contact free: the front door keys will be left for guests in a secure key safe and need to be returned to the key safe upon departure. Only one set of keys will be issued. A charge will be made for replacement if keys are not returned on departure.